TUI and Spanish police work together to fight ‘fake’ sickness claims


TUI UK & Ireland is working alongside law enforcement in Spain to tackle “unprecedented levels of illness claims”.

Representatives from the travel company met with counterparts at the Financial Crimes Division of the Spanish National Police to discuss measures to combat this growing issue. The company described the conversation as “very positive” as compensation claims threaten to damage the reputation of both the UK travel industry and of British holidaymakers.

The actions of both TUI and the Spanish authorities is already seemingly paying dividends as the company revealed that one law firm has dropped 1,800 holiday sickness cases lodged against it. The particular focus was on the popular Balearic island of Majorca where the criminal Courts of Palma de Mallorca have launched an investigation into dishonest or exaggerated illness claims.

TUI warns that customers who submit claims that are suspected to fall into this category in Majorca over the past year can now “expect criminal action to be taken”.

The current travel advice for holidaymakers contains the warning: “There have been reports of an increase in holidaymakers being encouraged to submit a claim for personal injury if they have experienced gastric illness during their stay.

“You should only consider pursuing a complaint or claim if you have genuinely suffered from injury or illness. If you make a false or fraudulent claim, you may face legal proceedings in the UK or Spain.”

Madrid-based law firm, Rogers & Co has also claimed that should this trend continue it could see hotels in Spain scrap all-inclusive packages for British holidaymakers.

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