Travel industry call for more action on fake holiday sickness claims


The travel industry is pushing for more action on fake holiday sickness claims after the government closed a key loophole.

Earlier this week (April 16th), the Ministry of Justice (MoJ) announced that its request to bring claims from overseas package holidays within a fixed costs regime had been approved by the Civil Procedure Rule Committee. This closed a loophole which had been continually exploited by claims management companies (CMCs).

While the decision has been tentatively welcomed by the travel industry, officials are now keen for a separate piece of legislation to be pushed through. This ruling involves the banning of cold calling and improving regulations CMCs, however this is still thought to be a long way off.

The move has been backed by operators such as Red Sea Holidays, and Jet2holidays, Thomas Cook, Tui as well as the Association of British Travel Agents (Abta).

Following the announcement, Steve Heapy, chief executive of and Jet2holidays, said: “We welcome the news the MoJ has taken decisive action… we urge the government to follow this by banning cold calling in relation to sickness claims, as we know some unscrupulous claims management companies are attempting to mislead customers through this dishonest activity.”

The travel industry’s call for urgent action follows a series of high profile court cases where operators have won compensation from customers attempting to gain compensation through holiday sickness claims. Among them was Chelsea Devine and Jamie Melling who were ordered to Tui £15,000 after claiming to have fallen on a holiday to Benidorm in 2015.

It is just the latest incident in a string of cases that have contributed to a 500% increase in holiday sickness claims since 2013. Travel operators warn that if this trend continues that it could drive up holiday prices.

Abta has launched a Stop Holiday Sickness Scams campaign to help raise awareness of this growing problem.

Read more about the travel industry’s latest action here –

Find out more about ABTA’s Stop Holiday Sickness Scams campaign here –