Ryanair has announced its full list of flight cancellations after admitting to a “mess-up” on pilot rostering.
The budget airline stated that the over 18 million customers affected would be contacted and offered alternative arrangements or full refunds. Ryanair’s chief executive Michael O’Leary blamed the cancellation on a one-off holiday pilot rostering issue which he feared would drop the airline’s on-time punctuality below 50%.
Mr O’Leary described it as “a mess of our own making” before issuing a full apology to all affected customers. Combating the problem is expected to cost Ryanair €25 million (£22 million) in compensation payouts and other costs.
The airline is cancelling around 50 flights a day between September 21st and October 31st with many of the flights allocated, where possible, at Ryanair’s bigger base airports. This is to minimise the amount of disruption and so customers can be offered alternate flights.
Alongside the full list of cancellations, Ryanair has also published details of how to claim refunds and passenger EU261 compensation entitlement. Among the airports affected include Barcelona, London Stansted, Dublin and Milan Bergamo.
A full list of Ryanair’s flight cancellations can be found here.
Mr O’Leary said: “While over 98% of our customers will not be affected by these cancellations over the next 6 weeks, we apologise unreservedly to those customers whose travel will be disrupted, and assure them that we have done our utmost to try to ensure that we can re-accommodate most of them on alternative flights on the same or next day.
“This is a mess of our own making. I apologise sincerely to all our customers for any worry or concern this has caused them over the past weekend. We have only taken this decision to cancel this small proportion of our 2,500 daily flights so that we can provide extra standby cover.”